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Privacy Policy

TERMS AND CONDITIONS

To process your order, we collect some of your personal data, and send you transactional emails, such as order confirmation, order shipped/fulfilled, or emails relating to item availability, and shipment tracking.

The personal information we collect includes:

  • Billing details: name, address, phone number, and email address
  • Shipping details: name, address, phone number, and email address
  • Your credit card or debit card details, or any other payment information you have provided
  • The contents of your shopping cart, including tax and shipping details and charges
  • Your password (if you choose to create an account)
  • Your IP address
  • Your browsing history, to generate the recently viewed items panel
  • Analytics data on your usage of the web site, which is processed internally and via Google Analytics

We also collect web server logs to record details of your web order, including your IP address, and the status of your payment attempts. This information is used to combat fraud, and to record details of your consent to these Terms & Conditions.

As part of the checkout process, if you submit credit or debit card details to pay for your order, or if you use a third-party payment service such as PayPal, we will forward your payment details, including your name and billing address, to the payment processor, so that they can confirm your details are valid, enabling us to complete and fulfill your order.

In the event that you choose to create an account, by setting a password, your personal information will be retained by us to enable you to place repeat orders, view order history online, and to update or amend your account details.

At any time, you are entitled to request a copy of your personal data we hold on file (a 'data subject access request'), or for us to delete your data under your 'right to be forgotten'. Should you wish to do so, please contact us by email (info@phoeniciafoods.com), by phone ((281)558-8225 ), or by filling out our contact form.


To proceed with placing this web order, please indicate your consent by checking this box

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RETURN AND REFUND POLICY

Thanks for shopping at Phoenicia Specialty Foods.

If you are not entirely satisfied with your purchase, we're here to help.

Returns

You have 30 calendar days to return an item from the date you received it.To be eligible for a return, your item must be unused and in the same condition that you received it.

  • Your item must be in the original packaging.
  • Your item needs to have the receipt or proof of purchase.
  • Refunds

    Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

    If your return is approved, we will initiate a refund to your credit card (or original method of payment).You will receive the credit within a certain amount of days, depending on your card issuer's policies.

    Shipping

    You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­refundable.

    If you receive a refund, the cost of return shipping will be deducted from your refund.

    Contact Us

    If you have any questions on how to return your item to us, please contact us.


    Our full Terms & Conditions can be found here, and our Privacy Policy is available here.